Contact Us

Thanks for visiting Parcel Up (Taobao FOCUS)!

We always glad to hear from you.
Please use any of following convenient ways to communicate with us.

We are available to serve you online.

Our Online Support Team is available online Monday to Friday: 10:00 am – 12:00 am
Saturday and Sunday: 1:00 pm – 09:00 pm
China local time:

“Leave a Message” option is available 24 hours a day, 7 days a week.

Online support: Start chat or Leave a message

All inquiries concerning orders should be addressed only through online support.

Please note that we do not accept inquiries or requests concerning your current orders by mail. If you need assistance with your order, please contact online support.

For faster response, you should contact online support for all questions you may have.

If you need estimate your order cost or shipping fees, please use our calculator,
for international delivery all prices are available at the following page:
International Parcel Delivery Fees

You can also contact Parcel Up (Taobao FOCUS) via mail or phone:

Mailing address: (no packages)

Telephone:
+33(0)64.864.49.87