Thanks for visiting Parcel Up!
We are always glad to hear from you.
Please use any of the following convenient ways to communicate with us.
We are available to serve you online.
Our Online Support Team is available online Monday to Friday: 10:00 am – 12:00 am
Saturday and Sunday: 1:00 pm – 09:00 pm
China local time:
The “Leave a Message” option is available 24 hours a day, 7 days a week.
All inquiries concerning orders should be addressed only through online support.
Please note that we do not accept inquiries or requests concerning your current orders by direct email.
If you need assistance with your order, please contact online support.
For faster response, you should contact online support for all questions you may have.
You can also contact Parcel Up by email, post, or phone:
Email: [email protected]
Mailing address (no packages):
Unit 1603, 16th Floor, The L. Plaza
367 – 375 Queen’s Road Central