Contact Us

Thanks for visiting Parcel Up!

We are always glad to hear from you.
Please use any of the following convenient ways to communicate with us.

Live Support

We are available to serve you online.

Our Online Support Team is available online Monday to Friday: 10:00 am – 12:00 am
Saturday and Sunday: 1:00 pm – 09:00 pm

China local time:

The “Leave a Message” option is available 24 hours a day, 7 days a week.

Online support: Start a Chat or Leave a message

All inquiries concerning orders should be addressed only through online support.

General inquiries

Please note that we do not accept inquiries or requests concerning your current orders by direct email.

If you need assistance with your order, please contact online support.

For faster response, you should contact online support for all questions you may have.

If you need to estimate your order cost or shipping fees, please use our calculator; for international delivery, all prices are available on the following page:
International Parcel Delivery Fees

You can also contact Parcel Up by email, post, or phone:

Email: [email protected]

Mailing address (no packages):

Unit 1603, 16th Floor, The L. Plaza
367 – 375 Queen’s Road Central
Sheung Wan
Hong Kong

+852 81913133