Welcome to the Parcel Up Support Page!
We offer online support in a way that is convenient for you.
The Parcel Up Support Team will provide quick, professional support and answer all your questions. Below, you will find information from our Support Team.
Live Support Chat
Welcome to our Support Chat! If you have questions about our services, order process, international shipping, or your order, you will quickly get information from our Support Team here.
Monday to Friday: 10:00 am – 12:00 amSaturday and Sunday: 1:00 pm – 09:00 pm
China local time:
Go to Online Support Live Chat
How to Order from Taobao.com: Tutorial
Go to Tutorial How to Order from Taobao.com
Frequently Asked Questions
We recommend that you review our Frequently Asked Questions to see whether you have already purchased items from Taobao or just plan to do so.
Go to Frequent Questions
Claims and Complaints
At Parcel Up, we strive to provide you with the highest level of service at all times. If we have not handled something to your satisfaction, please contact us, and we will do all we can to help. Here, we provide all necessary information concerning the resolution of a claim or complaint.
Go to the Claims and Complaints section
Terms and Conditions
Please read this section carefully because it contains information on using our service. Every customer is obliged to agree to these terms and conditions upon placing an order on our order system.
Go to Terms and Conditions
Refund Policy
You are strongly advised to review and acknowledge the conditions under which you may apply for a Refund/Exchange of the product you purchased using our service. Every customer is obliged to agree with the terms of our Refund/Exchange policy upon placing an order in our order system.
Read Refund Policy
Privacy Policy
Please read our privacy policy to learn more about how we treat personally identifiable information collected from our visitors and users.
Read Privacy Policy