Welcome to Parcel Up (Taobao FOCUS) Support Page!
We offer online support in a way that is convenient for you.
Parcel Up (Taobao FOCUS) Support Team will give you quick and professional support and answer all your questions. Below you will find information from our Support Team.
Live Support ChatWelcome to our Support Chat! If you have questions about our services, order process, international shipping or any questions about your order, here you will quickly get information from our Support Team.
Monday to Friday: 10:00 am – 12:00 am
Saturday and Sunday: 1:00 pm – 09:00 pm
China local time:
Go to Online Support Live Chat
How to Order from Taobao.com: TutorialFor the years of working we managed to define the most popular questions of our visitors and customers. That is why we decided to make this Taobao order tutorial. There you will find step-by-step instruction concerning the questions of choosing items, creating and tracking your order.
Frequently Asked QuestionsWe recommend you to review our Frequently Asked Questions whether you have already purchased items from taobao or just plan to do so.
Go to Frequent Questions
Claims and ComplaintsAt Parcel Up (Taobao FOCUS) we strive to provide you with the highest level of service at all times. If we have not handled something to your satisfaction, please contact us about it and we will do all we can to help. Here we provide all necessary information concerning the resolution of a claim or complaint.
Terms and ConditionsPlease read carefully this section because it contains the information on usage of our service. Every customer is obliged to agree with these terms and conditions upon placing an order in our order system.
Go to Terms and Conditions
Refund PolicyYou are strongly advised to review and acknowledge the conditions under which you may apply for a Refund/Exchange of the product you purchased using our service. Every customer is obliged to agree with the terms of our Refund/Exchange policy upon placing an order in our order system.
Read Refund Policy