What is the delivery time for international shipping from China? What may influence delivery time?
First, we must inform you that delivery time does not depend on Parcel Up, and we cannot guarantee the shipping duration.
Below is the average delivery time:
Air Mail (China Post Air Mail): 10 – 40 days;
EMS (China Post): 7 – 28 days;
DHL, FedEx, UPS: 5 – 10 days.
Delivery time depends on the destination country, particularly on the speed of the local customs clearance and postal services, and it may be longer than we provide.
How long does it take to return or/and exchange goods, refund money, purchase goods, receive them at the Parcel Up warehouse, provide additional photos, send parcels, provide a tracking number, and confirm payment?
We do not provide any guarantee regarding processing time; the information below is for the approximate time calculation.
Payment confirmation: instant (up to 3 days for Western Union).
Purchase of goods: 1 day (if all Taobao sellers are online)
Please note: purchasing is fast, but the seller may take several days to dispatch the goods. The information about the processing time the sellers usually display on the original Taobao page.
Receive the goods at the warehouse: On average, all the goods arrive at the warehouse approximately within 1-3 days from the date the order status changes to “ordered” (which means that all items are shipped by sellers). But if the seller gives an incorrect parcel number, then the timing may be longer than usual.
Return and refund by the seller: within one week.
Exchange of goods: up to 7 days.
Provide additional photos or confirmation of goods in the parcel: within one day.
Ship parcels: the same or next day after the second payment is confirmed.
Track parcels online: 2 – 5 days from the date we provide the tracking number in your order.
Withdraw money (in case of remaining money or canceled order): within three days starting from the request date.