Claims and Complaints

Parcel Up provides the following services:
* purchasing (shopping assistance) from the website,
* items reception and storage at the warehouse in China,
* quality control,
* packing and consolidation of parcels,
* arrangement of international shipping.

We carefully monitor the performance of our work according to our terms and conditions, which every client must read and agree to before using Parcel Up services.

Even though we do our best to provide quality and fast services, there may be some discrepancies or questions upon delivery of your order. Below, we state our responsibilities in different cases, as well as address specific issues: