Claims and Complaints

Parcel Up (Taobao FOCUS) provides the following services:
* purchasing (shopping assistance) from website,
* items reception and storage at the warehouse in China,
* quality control,
* packing and consolidation of parcels,
* arrangement of international shipping.

We carefully monitor the performance of our work according to our terms and conditions which every client must read and agree before using Parcel Up (Taobao FOCUS) services.

Despite the fact that we do our best to provide quality and fast services, upon delivery of your order there may be some discrepancies or questions. Below we state our responsibilities in different cases, as well as address specific issues: