How to Order from Taobao

Below is the complete step-by-step instruction for using our service to order and buy from Taobao ( Here you can find instruction for registration on Parcel Up (Taobao FOCUS) (, and guidance on choosing your Taobao items and successfully placing your orders with Parcel Up (Taobao FOCUS). You will also find important information about making payments for your orders, tracking your order status, and making item replacement in Parcel Up (Taobao FOCUS) system. In addition, we also provide information about parcel tracking from China.
We highly recommend you to read all instruction from beginning to end, no matter you are a new or experienced buyer on You are also encouraged to revisit particular instruction when you encounter any issues during your purchasing process.

How to Make Taobao order

To place an order for Taobao items, please do the following:

  1. Register on Parcel Up (Taobao FOCUS)
  2. Submit order in our Taobao order system
  3. Make the first payment
  4. Track order process and make the replacement, if necessary
  5. Check items, make the second payment or confirm order shipping
  6. Track the parcel from China online

If you do not find the answer to your question, please check our Frequent Questions.