We have recently updated the parcel tracking function on our site.
Now you can track your parcel from our website and directly from your order page!
In this tutorial, we want to show how it works in detail.
How to track a parcel using updated functions?
You can access tracking from any page of our site. Just press on the Parcel tracking button shown below (highlighted in the blue box).
Fig. 1. Delivery Tracking for Parcels from China (updated)
Now on this page, a new gadget is available for tracking parcels. It consists of three elements:
Drop-down Menu – for choosing different shipping services;
Tracking Number Field – for inputting tracking number;
“Track” button – simply click it to track.
To track your parcel, first select the delivery service of your parcel from the drop-down menu. Then enter the tracking number you receive in your order, and click on the “TRACK” button.
Next, you will be redirected to a page displaying the tracking result as shown below:
Fig. 2. Tracking Result Page
Pink highlight box – the language selection panel for the tracking results translation;
Orange highlight box – displays tracking results of the destination and origin country;
Please note: tracking data of the destination country may not be displayed immediately. It may take time to update information online. No need to worry. Just see the tracking data of the origin country (usually displayed in Chinese).
To translate the tracking results to English or any other language, mouse over to the language selection panel, select the desired language from the drop-down menu and then click on Translate.
The translation will be done automatically, and then you can view parcel tracking results in the chosen language. For example, see Fig. 3 for the translated page in English.
Fig. 3. Translated Page for Tracking Results (language chosen – English)
As mentioned above, the tracking is also available directly from the order page now.
How to track parcels from your order page?
Go to the page of your shipped orders. On the right side of the page, find the Online Tracking button next to any tracking number and click on it (highlighted in the red box in Fig. 4).
Fig. 4. Tracking from Order Page
Our system will automatically recognize the tracking number and redirect you to the tracking page, shown above in Fig. 2.
To translate results into your preferred language, please refer to Fig. 3. To learn about the location of your parcel, please see Fig. 2.
These simple steps will allow you to track your parcel just in one click!
We hope our tutorial is useful for you and the new tracking function will bring you a simpler, quicker, and more pleasant experience with us!
Please contact us on Facebook or Online Support if you have any questions about parcel tracking.
Enjoy your shopping with Parcel Up (Taobao FOCUS)!